Helping Out the Server Teams - Linux Edition
A lot of my time lately has been fielding complaints from server teams. They blame my network with the following super descriptive complaints: I can't connect to my server It used to work You changed something You're firewall is blocking it I'm getting a network error, so I need the network teams help These used to make me crazy... Sometimes they still do, but I've been taking a different approach to helping these folks out. They should always open a request by providing you some relevant details, so the initial request is asking for exactly that. The second piece is asking for some common Linux commands to be ran. I've thrown together a quick reference on what exactly these commands do at the bottom of the email, along with why you're requesting this information. Honestly 1/2 the time I ask for this information, the teams respond with "we've resolved the issue". I like to think its because they ran the commands that lead them to ...